Customer Support Specialist

Key Responsibilities Professionally and efficiently address customer queries and concerns primarily over the phone. Manage a high volume of inbound calls, ensuring a positive and helpful experience for every customer. Serve as the first point of contact for all customer service issues, providing accurate and complete information. Adhere to a 100% voice process, maintaining clarity and courtesy in all telephonic interactions. Document customer interactions and transactions accurately in the system. Collaborate with internal teams to resolve complex customer issues promptly. Qualifications Any Graduation. Excellent verbal communication skills and a professional phone demeanor. Strong listening skills and ability to empathize with customers. Proven ability to handle challenging customer situations and resolve conflicts effectively. Ability to work in a fast-paced environment and manage time effectively.

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