Guest Services Associate

Designation: Guest Relations Executive Department: Account ManagementKey Roles & Responsibilities:• Be the first level SPOC for customer level queries. • Manage reception during business hours. • Illustrate Smartworks' core values and strive to achieve our mission. • Support the Account Management team to achieve the following: • Create a welcoming and collaborative environment for our members through events and building relationships between members. • Ensure that your building is fully operational, and processes are running smoothly. • Assist with move-ins and move-outs; prepare and distribute member welcome packets. • Take direction from the Account Manager to support the Team as necessary. • Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.Skills & Qualification Required:• 0-2 years of work Experience in Hotel/coworking industry • Hospitality or other related degrees. • Thrive in a fast-paced environment while maintaining excellent attention to detail. • Strong communication, organization and project management skills

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