City Manager - Coldchain Operations

Job Title:City Manager – Cold Chain Operations Company:TESSOL (Thermal Energy Service Solutions Pvt. Ltd.) Location:Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Delhi, Gurgaon Department:Operations / Service Delivery Reports To:Regional Manager / Head of OperationsAbout TESSOL TESSOL () is a globally recognized Indian start-up dedicated to solving the last-mile distribution problem for temperature-sensitive products. We engineer 100% sustainable, reliable, and viable cold chain technology solutions using proprietary Phase Change Material (PCM) technology. Our diverse portfolio—ranging from PCM cartridges and rotomolded boxes to IoT-enabled smart cold chambers and "PlugnChill" truck systems—enables brands to reduce their carbon footprint and operating costs while eliminating food and pharma wastage. We are trusted by leading brands (including Amaozn, Swiggy, Zomato, Zepto, Modelez, and major pharma players) to disrupt the cold chain market. We are looking for a dynamicCity Managerto lead our operations on the ground, ensuring our sustainable cooling solutions are delivered seamlessly to our partners.Role Overview As theCity Manager – Cold Chain Operations , you will be the operational lead for TESSOL’s activities within your designated city. You will oversee the deployment, maintenance, and reverse logistics of TESSOL’s cold chain assets (such as PCM delivery bags, freezer units, and cartridges). This role requires a blend of logistics expertise, team leadership, and client relationship management to ensure strict adherence to temperature compliance and SLAs.Key Responsibilities 1. Operations & Asset Management Hub Management:Oversee the daily operations of TESSOL’s freezing hubs/service centers in the city. Ensure proper charging (freezing) of PCM cassettes and readiness of cold chain bags/boxes for client deployment. Reverse Logistics:Manage the reverse logistics of reusable assets (bags/boxes) from client locations back to the hub for recharging, ensuring minimal asset loss or damage. Inventory Control:Maintain accurate inventory records of all assets (PCM packs, carriers, sensors) and spare parts. Conduct regular audits to reconcile physical stock with the system. 2. Service Delivery & Client Success SLA Compliance:Ensure 100% adherence to Service Level Agreements (SLAs) regarding temperature maintenance and on-time asset availability for clients (e-commerce, food delivery, and pharma). Client Relationship:Act as the primary point of contact for local client stakeholders (hub managers of client companies). Resolve operational bottlenecks and address service escalations immediately. Quality Assurance:Monitor temperature data viaTAMsys(TESSOL’s IoT monitoring platform) to proactively identify and rectify cold chain breaches. 3. Team Leadership Manage a team of Hub Supervisors, Field Technicians, and Logistics Coordinators. Plan rosters and shifts to ensure 24/7 or required operational coverage based on client volume. Train the ground staff on Standard Operating Procedures (SOPs) for handling PCM technology, hygiene standards, and safety protocols. 4. Financials & Process Improvement Cost Optimization:Monitor operational expenses (OpEx) for the city, including electricity, logistics, and labor costs. Drive initiatives to improve efficiency and reduce cost-per-delivery. Vendor Management:Identify and manage local vendors for transport, manpower, or facility maintenance as required.Candidate Profile Education: Bachelor’s degree in Operations, Supply Chain, Logistics, or Engineering. MBA/PGDM in Operations or Supply Chain Management is a plus. Experience: 4–7 yearsof experience in Operations, Logistics, or Supply Chain Management. Mandatory:Prior experience inCold Chain ,Last-Mile Delivery , orHyper-local Operations(e.g., Quick Commerce, Food Tech, Pharma Logistics). Experience in managing a distributed field workforce is highly desirable. Skills & Competencies: Tech Savvy:Comfortable using IoT dashboards, ERPs, and Excel for data analysis. Problem Solver:Ability to think on your feet and resolve ground-level crises (e.g., power failures at hubs, vehicle breakdowns). Process Oriented:Strong adherence to SOPs and safety guidelines. Communication:Excellent verbal and written communication skills to interact with clients and HQ.Why Join TESSOL? Impact:Work on the cutting edge ofCleanTechandSustainability , directly contributing to reducing food waste and fossil fuel dependence. Innovation:Be part of the team pioneering PCM-based cooling in India, a technology that is replacing diesel reefers. Growth:A high-visibility role with the opportunity to scale operations in a fast-growing startup environment.How to Apply:Interested candidates can send their CVs tocareers@with the subject line "Application for City Manager - [City Name]".Company at a Glance Founded in February 2013 and based in Rabale, Navi Mumbai, TESSOL is a focused player in the refrigeration & cold-chain space in India. The company’s core mission is todesign, manufacture and service cold-chain solutionsthat serve perishable-goods industries such as dairy, seafood, ice cream, frozen-food, poultry and last-mile delivery. Still growing, the company has built a reputation for innovative, technically-oriented solutions in a high-demand and fast-evolving sector.What Makes TESSOL distinctive End-to-end cold-chain manufacturing & logistics : TESSOL offers everything from insulated delivery bags and gel-packs to refrigerated vans, blast-freezer systems and cold rooms. TESSOL is the only company in India offering solutions across the value chain. Sustainability & efficiency focus : By developing low-fuel, high-efficiency refrigeration systems, and serving perishable supply-chains, TESSOL positions itself at the intersection of food-tech, logistics and green engineering. Mid-sized growth environment : With a relatively lean team and agile structure, the company offers opportunities for hands-on contribution and learning across functions.Why Join TESSOL Impactful work : You’ll be part of a business that supports critical supply-chains (fresh food, pharma, logistics) and helps reduce waste and improve shelf-life in India’s growing cold-chain market. Technical exposure : For candidates interested in refrigeration, logistics operations, product engineering, or field coordination, TESSOL provides a strong platform to learn both product and service sides. Growth opportunity : Being a smaller, focussed company means roles are less siloed — you can take initiative, cross-functional interaction is likely, and you can influence outcomes. Startup-style mindset with industrial domain : Though established, the company retains the dynamism of a scale-up: fast decisions, evolving processes, and growth potential.A Few Practical Details Location:R-511, TTC Industrial Area, MIDC, Rabale, Navi Mumbai, Maharashtra 400701. Business size & stage:Incorporated 2013; classified as a “Small/Medium enterprise” for FY 2024-25, indicating growth potential ahead. Core functions you might engage with:manufacturing support, sales/quotation coordination, service logistics, product installation, customer accounts for refrigeration/cold-chain. Ideal candidate background:Someone comfortable in refrigeration/cold-chain/logistics, with good communication, organisation skills, and interest in a growing environment.

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