Job Responsibilities:-They are responsible for the following duties and responsibilities:- Responding promptly to customer inquiries through various channels such as phone, email, and social media - Understanding customer needs and providing appropriate solutions and attention - Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures - Ensuring customer satisfaction & providing professional customer supportRequirements:- Graduate or Under-graduate - Strong communication and presentation skills - Fluent in English - Rotational shifts, rotational off - Knowledge on MS word, excel