Reservations Executive

Job TitleReservations Associate – Boutique & Experiential Hotels (Pasban)About PasbanPasban manages a collection of boutique and experiential hotels across India. We work closely with hotel owners and on-ground teams to handle reservations, guest communication, distribution, and coordination, while ensuring each hotel maintains its own brand identity and service standards.We are looking for a Reservations Associate with hands-on hotel experience who understands professional guest handling, reservations systems, and OTA distribution.Role OverviewThis is a central reservations and guest communication role supporting multiple boutique hotels.You will be responsible for:Handling guest enquiries across phone and emailManaging reservations and confirmationsCoordinating with hotel front offices and operations teamsManaging OTA extranets and channel managersAccuracy, responsiveness, and clarity in communication are critical to this role.Key ResponsibilitiesGuest Communication & Query HandlingHandle guest enquiries via:Phone callsEmailsWebsite enquiriesShare clear and accurate information on:Room types and availabilityRates, inclusions, and policiesFollow up on enquiries to convert them into confirmed bookingsMaintain a professional and hotel-appropriate communication toneReservations ManagementCreate, modify, and cancel reservations accuratelyEnsure correct capture of:Guest detailsStay datesRates and inclusionsSpecial requestsCoordinate guest requests with hotel operations teamsShare confirmations and updates in a timely mannerOTA & Channel Manager HandlingManage OTA extranets (availability, rates, restrictions)Work with channel managers to:Maintain rate parityPrevent overbookingsMonitor bookings across direct and OTA channelsInternal CoordinationCoordinate with:Hotel front office teamsOperations and management teamsSales or revenue teams (as required)Share daily reservation updates and alertsEscalate issues proactivelySystems & Process ComplianceUse CRM and email systems as per defined processesMaintain clean and accurate records of guest communicationFollow reservation workflows consistentlySupport reporting, reviews, and audits when requiredCandidate ProfileMust-Have2–5 years experience in hotel reservations or front office reservationsStrong phone handling and professional email communication skillsExperience handling guest queries in a hotel environmentHands-on experience with:OTA extranets (, Expedia, etc.)Channel managersComfortable working across multiple hotelsGood to HaveExperience with boutique or experiential hotelsExposure to CRM systemsUnderstanding of rate plans, restrictions, and booking sourcesExperience coordinating with hotel operations teamsSkills to Select on LinkedIn Recruiter LiteCore Hospitality SkillsHotel ReservationsGuest RelationsHospitality OperationsFront Office OperationsCustomer Service (Hospitality)Distribution & Systems SkillsOTA ExtranetsChannel ManagementRate ParityInventory ManagementBooking Management SystemsCommunication SkillsProfessional Email CommunicationPhone EtiquetteGuest Query HandlingClient CommunicationTools / Software (Optional)Hotel PMSCRM SoftwareZoho (optional)Behavioural & Process SkillsAttention to DetailProcess ComplianceTime ManagementCoordination & Follow-up

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