Director of Product Design

The RoleWe’re seeking a Director of Design, Core Product to lead design strategy and execution across the platform. This role owns the user experience for our most complex and mission-critical product areas, including CRM, Conversations, Calendars, Forms & Surveys, Quizzes, Domains, QR Codes, Webinars, Media Storage, Social Ads, Funnel & Email Builders, and other foundational capabilities.This is a senior leadership role for a design leader who thrives in complexity, understands systems-heavy SaaS products, and can scale intuitive experiences across a broad and deeply interconnected product surface area.What You’ll Own- End-to-end design ownership for all core product features, including but not limited to:- CRM and data-heavy workflows- Conversations and omnichannel messaging experiences- Calendar and scheduling systemsForms, surveys, and quizzes- Domains, QR codes, and infrastructure-related tools- Webinars and media storageSocial ads, funnel builders, and email builders- The design vision, principles, and UX strategy for core platform- A portfolio of design teams responsible for complex, cross-cutting product areas- Design quality, usability, and consistency across the entire core product ecosystemResponsibilities- Lead, mentor, and scale a team of senior product designers across multiple core domains- Partner with Product and Engineering leadership to define long-term strategy, roadmap priorities, and architectural decisions- Drive clarity and simplicity across complex workflows and feature-rich interfaces- Establish design standards, patterns, and systems that scale across teams and features- Balance depth and flexibility for power users with usability and approachability for new users- Champion user-centered design while navigating technical constraints and platform complexity- Ensure design decisions are informed by user research, data, and real-world usage- Represent design at the executive level and contribute to broader product leadership discussionsWhat We’re Looking For- 12+ years of experience in product design for B2B2C and/or SaaS platforms- Extensive experience designing and scaling CRM or similarly complex, data-heavy systems- 5+ years of experience leading and managing high-performing design teams- Strong systems thinking and experience designing interconnected product ecosystems- Proven ability to lead through ambiguity and complexity- Deep understanding of enterprise and mid-market SaaS user needs- Strong collaboration skills with Product, Engineering, and cross-functional leaders- Excellent communication, storytelling, and executive-level presentation skillsNice to Have- Experience with agency platforms, marketing automation tools, or CRM ecosystems- Experience building or scaling design systems for large SaaS products- Experience working in remote-first or distributed teams

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