Accounts Receivable & Collections Specialist

Job Description: Accounts Receivable & Collections SpecialistRole Overview:We are seeking a detail-oriented and proactive Accounts Receivable & Collections Specialist with strong experience in Order-to-Cash (O2C), collections, and customer coordination.This role will be customer-facing and requires excellent communication skills, strong organizational ability, and the capability to work closely with internal account owners to drive timely collections and maintain healthy client relationships.Key Responsibilities:Accounts Receivable & Collections -Manage end-to-end Accounts Receivable (AR) and collections processesDrive timely follow-ups on outstanding invoices and ensure cash flow optimizationMonitor receivables aging and actively reduce overdue balancesHandle customer payment tracking, follow-ups, and dispute resolutionMaintain accurate records of collection activities and customer interactionsOrder-to-Cash (O2C) Operations -Support invoicing, billing, and cash application processesPerform account reconciliations and ensure ledger accuracyCoordinate with internal teams for issue resolution impacting collectionsAssist in month-end AR closing activitiesCustomer & Stakeholder ManagementAct as a primary point of contact for customers on billing and payment-related queriesBuild and maintain strong relationships with clients to ensure smooth collectionsCollaborate with internal account owners / sales teams to resolve escalationsReporting & Analysis -Prepare AR aging reports, collection dashboards, and MIS reportsTrack key metrics such as DSO, collection efficiency, and overdue trendsProvide insights to improve receivables performanceRequired Skills & Qualifications:Experience -5-12 years of experience in Accounts Receivable / Collections / O2CStrong exposure to collections and customer-facing AR roles (must-have)Core Skills -Excellent email communication and stakeholder managementStrong attention to detail and organizational skillsAbility to manage multiple accounts and prioritize effectivelyProblem-solving mindset with ownership attitudeTechnical Skills -Experience with ERP systems like SAP / Oracle / Dynamics preferredStrong working knowledge of Excel and reporting toolsNice to Have -Experience in international client handling (US/Global customers)Exposure to credit control, dispute management, and reconciliations

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