Telecaller

Telecaller Job Responsibilities Outbound Calling:Reach out to potential and existing customers by making outbound calls to explain products or services and generate interest. Sales & Lead Generation:Persuade customers to make purchases, schedule appointments, or convert prospects into customers. Inbound Call Handling:Address customer inquiries, concerns, and complaints over the phone. Customer Relationship Management:Maintain and update accurate call logs and customer records in a CRM database. Market Research:Conduct basic market research to understand customer needs and market trends. Complaint Resolution:Provide solutions and follow up with customers to ensure their satisfaction. Reporting:Generate reports on call status, sales progress, and customer interactions for management. Telecaller Skills and Qualifications Communication:Excellent verbal communication skills to engage effectively with customers and articulate product information clearly. Persuasion:A persuasive and confident attitude to drive sales and conversions. Active Listening:The ability to listen carefully to understand customer needs and provide appropriate solutions. Adaptability:The capacity to handle challenging conversations and adapt communication style to different situations and social cues. CRM & Technical Skills:Proficiency with customer relationship management (CRM) software and basic computer skills for data entry and record-keeping. Resilience:The ability to handle rejection and objections professionally, maintaining a positive approach. Product Knowledge:A firm understanding of the company's products or services to answer questions and promote them effectively. Job Type: Full-time Pay: ₹15, ₹20,000.00 per month Benefits: Cell phone reimbursement Work Location: In person

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