Customer Support(Prop trading)

Company Description Expert Law provides clients with bespoke legal services in Personal Injury and Immigration Law across the nation. With over 40 years of combined experience, the team prioritizes delivering high-quality advice and exceptional client care. The firm emphasizes transparency, reliability, and integrity, offering seamless end-to-end solutions to meet clients' legal needs. Guided by the philosophy of 'putting people first,' Expert Law ensures clear communication about fees, timelines, and services to maintain the highest standard of service. Role Description This is a full-time remote role for a Customer Support Specialist in Proprietary Trading (Prop Trading). The position involves providing responsive and effective customer support, addressing inquiries, offering tailored assistance, and resolving challenges to promote high customer satisfaction. Key day-to-day tasks include assisting clients with technical issues, troubleshooting trading platform concerns, and delivering exceptional service to ensure a positive client experience. Qualifications Proficiency in Customer Support and ensuring Customer SatisfactionStrong Interpersonal and communication skillsExperience in Technical Support and related troubleshootingAnalytical Skills for resolving customer issues effectivelyKnowledge of financial markets, especially Prop Trading, is a plusAbility to work independently and prioritize tasks in a remote environmentFamiliarity with CRM tools and support platforms is advantageous

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