Job Title:
Customer Success Associate
Company: Nestasia
Location: Nagpur, Maharashtra
Created: 2025-12-24
Job Type: Full Time
Job Description:
Duties and responsibilitiesHandle customer queries / issues / concerns / feedback / grievancesConvert queries / leads into ordersPay utmost attention to detailsUnderstand the category of tableware and home décor thoroughlyTrain new customer service team membersCreate intervention and improvement plans for team membersSuggest new procedures to improve customer serviceResole escalated customer issuesMotivate customer service team to meet goalsDelegate tasks and set deadlines for your internal teamOversee day-to-day operationMonitor team performance and report on metricsImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionDesired Candidate Profile Excellent communication (English & Hindi) and negotiation skillsShould have good work ethics and calm attitudeShould be able to manage escalations and queriesGood typing skills- 25-40 WPM