Implementation Specialist – Delivery Operations

This role requires a mix of functional understanding, technical comfort, andcommunication skills to ensure each implementation is handled with precision andaccountability.Key Responsibilities● Serve as the primary point of contact for clients during the Delivery phase of SaaSimplementation.● Understand client requirements and translate them into system configurations withinMeritto’s platform.● Coordinate with Product, Engineering, and Customer Success teams for setup,testing, and rollout activities.● Ensure all implementation tasks are tracked, updated, and completed as per definedtimelines.● Maintain detailed documentation, delivery status reports, and client communicationrecords.● Conduct validation and sanity checks post-deployment to ensure the solution isfunctioning as intended.● Use Excel / Google Sheets actively for reporting and maintaining delivery records.● Provide clear updates to internal and external stakeholders throughout theimplementation lifecycle.● Manage all tickets and delivery tasks for assigned clientele proactively and withoutfollow-up or reminders, ensuring complete ownership and accountability for caseclosure.What You’ll BringExperience: 1–3 years of SaaS Implementation or Delivery experience, preferably inCRM, or ERP systems.Education: BE/B.Tech, or Graduation with MBA (MBA preferred).Skills:Strong understanding of SaaS implementation workflows and clientcoordination. Proficiency in Excel / Google Sheets (mandatory).Good communication and stakeholder management skills.Ability to understand business use cases and translate them into productimplementation.Highly organized and accountable, capable of independently managing assignedclient portfolios and deliverables.

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