Quality Analyst

• Monitor and audit O2C transactions (order entry, billing, collections, cash application) for accuracy and compliance. 1-5 YEARS OF EXPERIENCE • Identify process deviations and data quality issues across O2C workflows. • Perform root cause analysis on recurring errors or customer complaints. • Collaborate with operations teams to implement corrective actions. • Maintain and update quality checklists and SOPs. • Track and report quality metrics (e.g., error rates, rework volumes, turnaround times). • Support internal audits by providing documentation and process evidence. • Conduct training sessions for O2C teams on quality standards and best practices. • Process Knowledge: Strong understanding of the end-to-end O2C cycle (order entry, billing, collections, cash application). • Analytical Skills: Ability to identify patterns, root causes, and trends in quality issues. • Attention to Detail: Accuracy in reviewing transactions and identifying process deviations. • ERP Proficiency: Working knowledge of ERP systems (e.g., SAP, Oracle) for transaction tracking and validation. • Reporting Skills: Ability to generate and interpret quality metrics and dashboards. • Communication: Clear and professional interaction with cross-functional teams to resolve issues. • Audit Support: Familiarity with documentation standards and audit readiness practices. • Define and implement quality assurance frameworks across the O2C cycle. • Set performance benchmarks and KPIs for quality monitoring. • Lead cross-functional reviews to assess process health and compliance. • Drive continuous improvement initiatives to reduce defects and enhance customer satisfaction. • Oversee audit readiness and ensure adherence to regulatory and internal controls. • Manage a team of quality analysts and oversee their development and performance. • Collaborate with digital transformation teams to integrate automation and analytics into quality checks. • Present quality insights and risk mitigation plans to senior leadership. • Strategic Thinking: Ability to define quality frameworks and align them with business goals. • Leadership: Experience managing teams and driving performance through coaching and development. • Cross-Functional Collaboration: Strong coordination with finance, operations, IT, and compliance teams. • Process Improvement: Expertise in Lean, Six Sigma, or similar methodologies to drive efficiency. • Automation & Transformation: Knowledge of digital tools and automation strategies for quality control. • Compliance & Risk Management: Deep understanding of regulatory requirements and internal controls. • Executive Reporting: Ability to present insights and recommendations to senior leadership.

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