Microsoft 365 Office Administrator (L2)

Job Title: Microsoft 365 Office Administrator (L2) Location: Nagpur Employment Type: Full-time Experience: 3+ years ( minimum 1 year as L2) About the Role: We are seeking a highly skilled Microsoft 365 Office Administrator (Level 2) to manage, troubleshoot, and optimize Office 365 environment. The ideal candidate must possess strong technical expertise, excellent communication skills, and proven experience supporting enterprise or MSP environments. Key Responsibilities: Provide L2 technical support to global employees, with a focus on US users. Install, configure, and maintain Office 365 services and applications. Manage user accounts, permissions, licenses, groups, and security policies. Troubleshoot issues across the M365 Suite (Outlook, Teams, OneDrive, SharePoint), Windows 10/11, macOS, and Linux. Administer Microsoft Intune, Microsoft Defender and ensure endpoint security compliance. Support integration with enterprise applications, meeting room hardware, AV equipment, and printers. Handle remote troubleshooting via TeamViewer or similar tools. Implement and maintain backup, recovery, and security measures for O365. Monitor system performance, conduct proactive issue prevention, and resolve alerts within SLA/SLO. Perform shift handovers with thorough documentation and report analytics for continual improvement. Plan and execute migrations from on-premises to Office 365. Deliver training sessions, create user guides, and maintain configuration documentation. Stay current with Office 365 updates and recommend adoption of new features. Follow ITIL best practices for incident, problem, and change management. Required Skills & Experience: 3+ years of IT experience with at least 1 year as an L2 Administrator. Strong expertise in Microsoft 365 administration: Exchange Online, SharePoint Online, Teams, OneDrive, and related services. Skilled in Active Directory, Entra ID, Windows Server, and Azure-based identity management. Proficiency in PowerShell scripting for automation and troubleshooting. Knowledge of enterprise security, cloud computing, and virtualization technologies. Familiarity with automation and self-service support models. Strong written and verbal communication skills, with a neutral, fluent English accent. Experience supporting enterprise or Managed Service Provider (MSP) environments. Certifications (Preferred): Microsoft 365 Certified: Modern Desktop Administrator Associate, Messaging Administrator Associate, or equivalent. ITIL Foundation certification. CompTIA (Network+, Security+, Cloud+) or related IT certifications.

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