MDM Administrator (Jamf Pro/ Miradore)

Location: Remote Type: Full-time Contractor Opportunity Wireless Support helps US-based Home Services businesses and Amazon DSPs manage their mobile devices and telecom services. We’re looking for a hands-on MDM Administrator/Engineer to own and lead our MDM practice.This role will design the MDM architecture for new clients, oversee the ongoing management and optimization of MDM for hundreds of existing clients, and handle MDM escalations that go beyond frontline support. You will be our in-house MDM expert, with a focus on Jamf Pro for Apple devices and Miradore for Android/hybrid environments.If you’ve spent years as the “MDM person” for your organization or MSP, and you enjoy designing smart configurations, solving tricky device issues, and continuously improving how MDM is used, this is for you!!What You’ll Be Doing1. Lead MDM Architecture & Onboarding for New Clients2. Manage & Improve MDM for Existing Clients3. Handle MDM Escalations & Troubleshooting4. Implement Standards, Templates & Runbooks5. MDM Maintenance & Continuous Improvement6. Cross-Team CollaborationWhat We’re Looking ForMust-Have Experience3+ years of hands-on Jamf Pro experience as an administrator/engineer.Significant time as the primary MDM expert either:In-house for an organization, orAt an MSP/IT services provider supporting multiple clients.Experience designing and implementing at least one new MDM environment, not just maintaining one you inherited.Strong familiarity with iOS and Android device management concepts (enrollment, profiles, policies, app deployment, compliance).Comfort handling escalated MDM troubleshooting in complex real-world environments.Nice-to-Have ExperienceExposure to Miradore or other Android/hybrid MDM platforms (Intune, Kandji, etc.).Ability to help automate across many MDM sites (e.g., scripting, APIs, templates, reusable patterns).Solid documentation habits: runbooks, how-tos, and internal knowledge base content.Security-minded approach: understanding of common security baselines for mobile devices.Who You AreStructured and methodical – you think in terms of architectures, standards, and repeatable patterns.Excellent troubleshooter – you enjoy digging into messy problems and getting to root cause.Strong communicator – able to explain MDM decisions and issues to non-technical staff and clients.Proactive – you don’t wait for problems; you look for ways to improve MDM usage and reduce future issues.Reliable and calm under pressure – you’re steady when escalations come in and clients are stressed.Documentation-friendly – you leave behind clear notes and runbooks, not tribal knowledge.Other DetailsReports to: Operations ManagerSupports: Support/Helpdesk, Account Management, Sales, and indirectly the CEOEnvironment: Currently Android-heavy with a growing number of iOS devices across ~450+ clients and expanding.Competitive Salary and Perks!Join a vibrant culture that fosters personal and professional growth, offering numerous opportunities for development and advancement for those with a growth mindset!

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