Associate Team Lead

About companyThoughtFocus helps forward-looking companies and organizations in the financial services, manufacturing, higher ed, public sector and emerging sectors innovate and achieve a better future faster. ThoughtFocus innovative and cutting-edge technology solutions enable its customers to deploy new capabilities faster, deliver better user experiences, and drive operating efficiencies. We do this through executional excellence and mitigating the risk of change. With headquarters in the U.S., the Company has more than 3,000 employees in locations spread across five countries. For more information, please visit the company website .Role and Responsibilities:- Review the daily work queue and checking on the pending orders / volumes for the day - Communicate with client through email and conference calls on regular basis - Maintain and Review the Daily, Weekly, Monthly Reports - Reviewing the Quality Feedback received on monthly basis from client and providing detailed RCA - Track the Escalations sent by client in Escalation tracker and provide action plan - Prepare the Internal weekly review DECK and present the same to Manager - Prepare MIS reports such as Monthly Team Incentive Reports, distribution on amounts based on performance and ratings - Conduct Skip meetings with team members on monthly basis - Assist the manager in organizing, planning and implementing strategy - Coordinate operations and ensure schedules and objectives are met - Supervise and motivate staff - Create reports, analyze and interpret data - Secure adherence to company’s policies and guidelinesSkills:- Title Service specialist with extensive Searching/Examining experience. Fully knowledgeable in Searching and Examining for the States of California, Arizona and Nevada in plants like Data Trace and Title Point. - Partially knowledgeable in Searching and Examining of other States in Netronline websites/Individual County Sites & Red vision. - Skilled at operating in Data Trace and Title Point. Committed to maintaining quality and efficiency - Knowledge of ResWare application is mandatory.

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