Front Desk Executive

Front Desk Executive – School Role Overview The Front Desk Executive is the first point of contact for students, parents, visitors, and staff. This role ensures smooth front office operations, professional communication, and efficient coordination between parents, administration, and school departments. Key Responsibilities 1. Front Office Management Welcome and assist parents, students, and visitors in a professional manner. Manage the school reception area and maintain visitor records. Handle incoming calls, emails, and general enquiries. 2. Communication & Coordination Direct enquiries to the appropriate department or staff member. Coordinate communication between parents, teachers, and the administration office. Provide information regarding school programs, admissions, and events. 3. Visitor & Security Management Maintain visitor logs and issue visitor passes as per school policy. Ensure proper security protocols are followed at the reception area. 4. Administrative Support Assist with documentation, filing, and record maintenance. Support the admissions team during enquiry and admission periods. Handle courier, dispatch, and incoming mail. 5. Parent Support Address basic parent queries regarding school processes and schedules. Guide parents regarding appointments with school authorities. 6. Event & Coordination Support Provide logistical support during school events, meetings, and parent interactions. Key Skills Strong communication and interpersonal skills Professional appearance and customer service orientation Basic administrative and organizational skills Proficiency in MS Office and email communication Ability to handle multiple tasks efficiently Preferred Qualifications Graduate in any discipline 1–3 years of experience in front office, reception, or customer service (school or education sector preferred)

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