Contact center project manger

Key Requirements: Strong experience managing large-scale migration programs (IVR, Voice, Contact Center) Hands-on delivery of VoiceBot / IVR to Cloud migrations Good understanding of Telecom, call flows, SIP, IVR, voice platforms Experience working with cloud contact center solutions (Amazon Connect / Google / Genesys, etc.) Strong stakeholder, vendor, and SI management skills End-to-end ownership: planning, execution, cutover, risk & rollback

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