Service Delivery Manager

Job Title :- Service Delivery ManagerLocation :- Mumbai / Pune / BangaloreExperience :- 13-16 yearsNotice Period :- 0-30 daysChoosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to deliver excellence in IT operations and client engagement.Your RoleAs a RUN Engagement Manager, you will be responsible for managing application support engagements by applying ITIL standards, ensuring service delivery excellence, and actively managing client expectations through defined SLAs.In this role, you will:Manage RUN engagements by applying ITIL best practices across service management processesEnsure delivery of all RUN scope activities including Incident, Problem, Change, and Environment ManagementManage client expectations through SLA adherence and proactive communicationDrive quality KPIs through corrective and preventive maintenance activitiesLead Root Cause Analysis (RCA) and ensure resolution implementationMonitor and minimize production backlogs and ensure timely issue closureEnsure adherence to Knowledge Management (KM) processes for effective service deliveryWork across Application Management areas, including Digital Technologies (Salesforce, Digital Commerce, Content, BPM, Java, Angular)Collaborate with stakeholders to maintain service stability and continuous improvementYour ProfileStrong experience in Application Management / RUN support engagementsGood understanding of ITIL framework and service management processesHands-on experience in managing digital technology platforms (Salesforce, Java, Angular, BPM, etc.)Expertise in incident handling, RCA, and backlog managementStrong stakeholder and client management skillsGood knowledge of Knowledge Management practicesAdditional SkillsStrong capabilities in project planning, resource budgeting/forecasting, and estimationsExcellent stakeholder management and communication skillsAbility to drive continuous improvement and operational efficiencyWhat you’ll love about working hereOpportunity to lead critical RUN engagements and drive service excellenceExposure to modern digital technology ecosystemsCollaborative and growth-driven work environmentAbout CapgeminiCapgemini is an AI powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli. Make It Real | /in-en

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