Dispatch Head

Role OverviewWe are looking for a highly execution-driven Dispatch Head to lead and scale our dispatch operations across warehouses and fulfillment centers. This role is critical in ensuring timely, accurate, and cost-efficient order dispatch, while maintaining high standards of customer experience.The ideal candidate will bring strong expertise in logistics, warehouse dispatch, team management, and process optimization, especially in a fast-paced D2C or retail environment.Key Responsibilities1. Dispatch Operations ManagementOwn end-to-end dispatch operations across all warehouses and fulfillment centersEnsure timely order processing and dispatch as per SLA commitmentsMonitor daily dispatch targets, backlog, and order prioritization2. Team Leadership & Workforce PlanningLead, train, and manage dispatch teams across locationsDrive productivity, efficiency, and accountability within teamsPlan manpower allocation based on order volumes and seasonality3. Process Optimization & EfficiencyIdentify process gaps and implement SOPs to improve dispatch efficiencyDrive automation and system adoption in dispatch workflowsContinuously improve turnaround time (TAT) and reduce errors4. Coordination & Stakeholder ManagementCollaborate with warehouse, inventory, logistics, and customer experience teamsWork closely with last-mile partners to ensure smooth handoverAlign dispatch plans with sales, demand planning, and supply chain teams5. Quality & Accuracy ControlEnsure high order accuracy and minimal dispatch errorsImplement quality checks and audit mechanisms before shipmentReduce RTO (Return to Origin) due to dispatch-related issues6. MIS & Performance TrackingTrack and report key metrics: dispatch TAT, order accuracy, backlog, productivityAnalyze data to identify trends and drive improvementsShare daily/weekly/monthly reports with leadershipRequired Skills & QualificationsGraduate (MBA preferred)6–10 years of experience in dispatch/logistics/warehouse operationsPrior experience in D2C, e-commerce, retail, or manufacturing industry preferredStrong leadership and team management skillsHands-on experience with WMS/OMS systemsData-driven mindset with strong analytical skillsAbility to thrive in a fast-paced, high-growth environment

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