Dispatch Head

Role Overview We are looking for a highly execution-drivenDispatch Headto lead and scale our dispatch operations across warehouses and fulfillment centers. This role is critical in ensuring timely, accurate, and cost-efficient order dispatch, while maintaining high standards of customer experience.The ideal candidate will bring strong expertise in logistics, warehouse dispatch, team management, and process optimization, especially in a fast-paced D2C or retail environment.Key Responsibilities 1. Dispatch Operations Management Own end-to-end dispatch operations across all warehouses and fulfillment centers Ensure timely order processing and dispatch as per SLA commitments Monitor daily dispatch targets, backlog, and order prioritization 2. Team Leadership & Workforce Planning Lead, train, and manage dispatch teams across locations Drive productivity, efficiency, and accountability within teams Plan manpower allocation based on order volumes and seasonality 3. Process Optimization & Efficiency Identify process gaps and implement SOPs to improve dispatch efficiency Drive automation and system adoption in dispatch workflows Continuously improve turnaround time (TAT) and reduce errors 4. Coordination & Stakeholder Management Collaborate with warehouse, inventory, logistics, and customer experience teams Work closely with last-mile partners to ensure smooth handover Align dispatch plans with sales, demand planning, and supply chain teams 5. Quality & Accuracy Control Ensure high order accuracy and minimal dispatch errors Implement quality checks and audit mechanisms before shipment Reduce RTO (Return to Origin) due to dispatch-related issues 6. MIS & Performance Tracking Track and report key metrics: dispatch TAT, order accuracy, backlog, productivity Analyze data to identify trends and drive improvements Share daily/weekly/monthly reports with leadershipRequired Skills & Qualifications Graduate (MBA preferred) 6–10 years of experience in dispatch/logistics/warehouse operations Prior experience in D2C, e-commerce, retail, or manufacturing industry preferred Strong leadership and team management skills Hands-on experience with WMS/OMS systems Data-driven mindset with strong analytical skills Ability to thrive in a fast-paced, high-growth environment

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