Delivery Partner

Delivery Partner: Cloud and Infrastructure Service DeliveryKey ResponsibilitiesClient Relationship ManagementAct as the primary point of contact for clients, ensuring clear communication and alignment with business needs.Build strong partnerships to foster trust and long-term engagement.Service Delivery & SLA ManagementMonitor and ensure adherence to agreed SLAs across all services.Proactively identify risks and implement mitigation strategies to maintain service quality.Service Improvement & OptimizationAnalyze performance metrics and identify areas for improvement.Implement best practices and continuous improvement initiatives to enhance efficiency and reliability.Transformation & InnovationLead cloud and infrastructure transformation programmes, including migration, modernization, and automation.Drive adoption of emerging technologies to deliver scalable and cost-effective solutions.Governance & ComplianceEnsure compliance with organizational policies, security standards, and regulatory requirements.Maintain accurate documentation and reporting for audits and reviews.Required Skills & ExperienceProven experience in cloud and infrastructure service delivery.Strong understanding of ITIL, cloud, AI processes and service management frameworks.Excellent stakeholder management and communication skills.Experience in driving transformation initiatives and managing complex projects.Knowledge of cloud platforms (Azure, AWS, GCP) and infrastructure technologies.Key CompetenciesStrategic thinking and problem-solving.Customer-centric approach with strong negotiation skills.Ability to manage multiple priorities in a dynamic environment.Leadership and team collaboration.

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