Tech Support-Edtech

Company DescriptionR K SWAMY Hansa Group is India’s largest fully integrated, majority-owned marketing services provider, offering creative, media, data analytics, and market research services. With over five decades of experience, the Group has served more than 4,000 organizations across industries like Banking, Financial Services, Automotive, FMCG, Retail, and E-Commerce. Operating from 12 offices across major cities in India, the company combines expertise in market research and data-driven solutions with a strong network of field locations. R K SWAMY Hansa Group is a leader in marketing technology and has a proven track record in data analytics and large-scale digital content creation.This role is at the Hansa Medcell Division of R K Swamy Ltd.Role DescriptionWe are looking for a dynamic and tech-savvy AI-Powered Learning & Content Support Executive to manage and support our e-learning ecosystem. The role focuses on leveraging AI tools for content creation, learning delivery, automation, and platform management, ensuring a seamless digital learning experience across LMS, website, and social media platforms.⸻Key ResponsibilitiesE-Learning Platform Management• Course uploads and updates• User access and troubleshootingTracking learner progress and engagement and use of AI in:• Personalized learning paths• Automated assessments• Smart recommendationsWebsite & Digital Content Management• Update website content using CMS (WordPress or similar)• Optimize content using AI-based SEO and formatting tools• Coordinate with developers for technical updates and fixesSocial Media & Digital Outreach• Support AI-assisted creation of posts, captions, and creatives• Schedule and manage content across social media platforms• Track performance metrics and prepare engagement reportsAI & Automation Support in:• Content workflows• Reporting and documentation• Learner communication• Identify opportunities to improve efficiency using AI-based solutionsTechnical & Operational Support• Troubleshoot platform-related issues• Maintain digital asset libraries• Coordinate with internal teams and external vendors• Maintain SOPs and documentationQualificationsRequired Skills & Qualifications:Bachelor’s degree in IT, Computer Science, Digital Media, or related fieldExperience or strong exposure to:• AI tools (ChatGPT, content AI, analytics tools)• LMS platforms (Moodle, TalentLMS, etc.)• CMS (WordPress preferred)Basic understanding of:• AI-driven content workflows• Learning analytics• HTML/CSSFamiliarity with Canva, video tools, and social media platforms.Strong communication and coordination skillsPreferred Skills• Experience in EdTech, healthcare education, or digital learning• Knowledge of AI-based personalization and analytics• SEO and performance tracking experience• Ability to multitask in a fast-paced environmentOverall relevant experience of 1-2 years.

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