Finacle Helpdesk/EOD/BOD

Role-Finacle Helpdesk Perform EOD/BOD activities Key Responsibilities Major issues of Core Banking application Finacle. Responsibility of delivering END - to-END resolution and call closer process. Providing Navigational support for resolving the queries related to Cash Handling, Liabilities, Loans and Advances, Clearing and remittances issues on Finacle application. Providing voice call support to bank users. Handling Finacle CRM related issues Resolving Interest application issues for CASA, Loans, CC, OD, and TD accounts. Solving service calls and pending calls. Handling locker and Chargeman related issues Provide support to do EOD activities of all the Branches/SOLs. Report generations: - Daily report, Weekly report, Fortnight report, MIS report at month end along with graphical presentation. Qualifications BE/B.tech /MCA / MBA/BSc Computer - 60% and above. Knowledge of ITIL business process. Exp in banking domain. Exp in Finacle 10x. Role Proficiencies: 1. 2 to 4 years 2. Working Knowledge of Finacle 10x. 3. Work schedule 24/7 on rotational shifts. 4. Knowledge in SQL and basic language in linux/unix. 5. Basic knowledge in Finacle customization

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