1 Year Contract Base:Stipend will be 15,000 to 20,000 per monthKey Responsibilities:• Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.• Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.• Longstanding unit’s follow-up with customers.• Perform timely system related updates.Requirements and Specific Skills:• Graduate• Communication skills (written & oral, both in English & relevant vernacular language).• Systems savvy and basic exposure to MS-Office applications.• Demonstrable team-player skills and ability to meet timelines and deadlines.