Trust & Safety Officier (Pinkvilla App)

Job Title: Trust & Safety ManagerLocation: MumbaiExperience: 5–7 yearsEmployment Type: Full-timeAbout the RolePinkvilla is looking for a proactive and detail-oriented Trust & Safety Manager to ensure a safe, compliant, and high-quality user experience across the Pinkvilla App. This role will be responsible for content moderation, policy enforcement, risk mitigation, and building scalable systems to maintain platform integrity.Key ResponsibilitiesOwn and manage end-to-end content moderation across user-generated and editorial content on the appDevelop, implement, and continuously improve community guidelines and safety policiesMonitor and take action on inappropriate, harmful, or policy-violating content (e.g., abuse, misinformation, spam)Work closely with product, engineering, and content teams to build and optimize moderation tools and workflowsHandle user reports, escalations, and grievance redressal in a timely and structured mannerIdentify potential platform risks and proactively implement preventive measuresEnsure compliance with platform policies, legal regulations, and digital safety standards in IndiaAnalyze moderation trends and generate insights and reports to improve platform safetyTrain and manage moderation teams or external vendors, if applicableStay updated on evolving trust & safety best practices, policies, and regulatory changesRequirements5–7 years of experience in Trust & Safety, Content Moderation, Risk, or Policy roles (preferably in digital/media platforms)Strong understanding of user-generated content ecosystems and platform abuse patternsFamiliarity with Indian IT laws, intermediary guidelines, and content regulationsExperience working with moderation tools, AI-assisted systems, or reporting dashboardsStrong analytical and problem-solving skills with a data-driven approachExcellent communication skills and ability to handle sensitive content and escalationsAbility to work in a fast-paced, high-volume environmentGood to HaveExperience in entertainment, social media, or content-driven platformsExposure to AI moderation tools or automation workflowsPrior experience managing vendor moderation teams

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