Head Solutions/ Pre-Sales & Pricing Specialist

Job Title: Head Solutions/ Pre-Sales & Pricing Specialist Location: For US Market based out of India ( Mumbai preferably)Department: Business Development Reports To: Head of Sales Role OverviewThe Pre-Sales & Pricing professional in a BPO supports the sales team by designing tailor made solutions for clients across key verticals Retail/ Ecommerce, Travel, Transport and Hospitality, preparing commercial proposals, and building competitive pricing models for client opportunities. This role bridges sales, operations, finance, and delivery teams to ensure profitable and scalable deals. Deep knowledge of competitors, BPO Business and Market insights preferred. Key Responsibilities1. Pre-Sales SupportPartner with Sales to understand client requirements (RFPs, RFIs, RFQs) Participate in client discussions, discovery calls, and solution workshops Develop customized BPO solutions (voice, non-voice, back-office, KPO, digitally backed transformation solution etc.) Create compelling proposals, presentations, and pitch decks 2. Pricing & Commercial ModellingBuild end-to-end pricing models (FTE-based, transaction-based, outcome-based, hybrid models – BPM & Digital Components) Analyze cost components: Manpower cost (USA location-specific)Target Monthly hours as per the law of the land and Scope of client’s business Infrastructure & technology Transition & training costs Ensure pricing aligns with: Margin targets Market competitiveness Perform sensitivity analysis and scenario modelling 3. Solution DesignDefine operating model (onshore/offshore/nearshore mix) Estimate staffing, SLAs, productivity benchmarks Collaborate with operations, Technology, Legal to validate assumptions Identify automation or efficiency levers (RPA, AI tools) 4. Proposal ManagementOwn response to RFP/RFI documents Ensure compliance with client requirements Work with legal and finance on commercial terms (MSA, SOW inputs) Develop Executive Summary, Unique value propositions, and Key differentiators 5. Stakeholder ManagementLiaise with: Sales teams Delivery/Operations Finance & HR Technology teams Coordinate internal approvals for pricing and deals Deliver within Internal and external TAT 6. Market & Competitive AnalysisTrack industry benchmarks (pricing trends in USA BPO & GEN AI market) Analyze competitor offerings Support win strategy development Key Skills & CompetenciesFunctional SkillsStrong knowledge of BPO operations (voice/non-voice/KPO/ Digital and Hybrid models) Expertise in pricing models and financial analysis Understanding of SLAs, KPIs, and delivery metrics Analytical SkillsAdvanced Excel (financial modelling, macros preferred) Data-driven decision making Cost optimization techniques Communication SkillsStrong proposal writing and presentation skills Client-facing communication Storytelling with data Tools & TechnologiesMS Excel, PowerPoint Pricing/estimation tools (if any internal tools) Knowledge of CRM tools (e.g., Salesforce) is a plus QualificationsBachelor’s degree (MBA preferred) 10 to 12 years of experience in BPO pre-sales / pricing / commercial roles Digital solutioning/ Consulting industry experience is a plus Key Performance Indicators (KPIs)Win rate / deal conversion Deal profitability (margin achievement) Turnaround time for proposals Accuracy of pricing models Client satisfaction during pre-sales phase

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