Brand Onboarding & Account Executive

Job Title: Brand Onboarding & Account ExecutiveLocation: Mumbai, Andheri WestDepartment: E-commerce / Marketplace OperationsExperience: 2-4 yearsRole OverviewWe are looking for a dynamic Brand Onboarding & Account Executive to manage brand onboarding, post-sales coordination, and marketplace account growth. The role involves working closely with brands to ensure smooth onboarding, driving initial sales, and managing ongoing account performance across marketplaces.Key Responsibilities:1. Onboarding & Activation:Manage the complete onboarding lifecycle from brand handover to successful go-live on the platform.Guide brands through platform policies, documentation, and operational requirements.Review and validate brand credentials, KYC documents, and product details to ensure compliance.Coordinate with the Sales team to prioritize onboarding based on revenue potential and business goals.2. Account Growth & Revenue Enablement:Act as a strategic partner to newly onboarded brands to drive early-stage sales performance and revenue growth.Support brands in optimizing product listings, pricing, catalog quality, and visibility to improve conversions.Identify upselling and cross-selling opportunities in collaboration with Category and Sales teams.Track initial sales performance and provide actionable recommendations to improve GMV and engagement.3. Documentation & Compliance:Ensure timely collection and maintenance of all legal, regulatory, and compliance-related documents.Share onboarding kits, SOPs, and best practices to help brands navigate the platform efficiently.Maintain accurate records of onboarding progress, communications, and documentation.4. Stakeholder Management & Issue Resolution:Serve as the primary point of contact for brands during onboarding and early lifecycle stages.Resolve onboarding, operational, and technical issues in coordination with internal teams.Work closely with Sales, Category, and Operations to ensure a smooth onboarding and activation experience.5. Cross-functional Collaboration:Partner with Operations to ensure accurate product uploads, inventory readiness, and catalog quality.Collaborate with internal teams to streamline onboarding processes and reduce turnaround time.Share feedback from brands to improve platform experience and internal workflows.6. Performance Tracking & Reporting:Track onboarding metrics such as TAT, activation rate, and time to first sale.Monitor brand performance post go-live and identify bottlenecks impacting growth.Prepare reports and insights on onboarding efficiency, sales performance, and account health.Qualifications:Bachelor’s degree in Business, Marketing, or a related field.Minimum 1 year of experience in onboarding, customer success, account management, or sales operations.Strong communication and stakeholder management skills.Detail-oriented with the ability to validate documentation and manage multiple accounts.Proficiency in MS Office and onboarding/CRM tools.Strong problem-solving and analytical skills.Preferred Qualifications:Experience in e-commerce or marketplace operations.Familiarity with platforms such as Amazon, eBay, Shopify, or similar.Working knowledge of Seller Central, catalog management, and marketplace tools.Exposure to revenue metrics such as GMV, conversion rates, and sales performance tracking. If interested please share your cv to

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