Manager - B2B Jewellery Sales Operation and Customer Service (10+ Years)

Our client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic team.We are seeking a highly experienced Manager – Sales Operations to lead and oversee the end-to-end sales operations for global markets. This role requires strong leadership, export market experience, operational excellence, and the ability to collaborate with cross-functional teams to ensure seamless order execution and customer satisfaction.Job Title: Manager - Sales OperationEducation: Graduate / PostgraduateExperience: 10+ Years (Jewellery export industry preferred)Location: Seepz, Andheri E, MumbaiWorking Days: Mon-SatResponsibilities:1. Order & Inventory Management:Lead the full cycle of international order processing, planning, and execution.Oversee coordination with production, planning, QC, and logistics to ensure timely order fulfillment.Review and optimize inventory planning to avoid shortages or overstock situations.2. Sales Operations Leadership:Manage and mentor a team of sales coordinators/executives.Build effective sales operations processes and ensure timely communication between teams.Align product offerings, pricing, and specifications with market requirements.3. Data Analytics & Business Reporting:Analyse sales performance, product trends, and market data to support strategic decisions.Develop and maintain dashboards, MIS reports, and sales forecasts.Present insights and recommendations to management for business planning.4. Client Relationship & Account Management:Act as a senior point of contact for international clients.Handle escalations, customer queries, and post-sales follow-up professionally.Drive customer satisfaction, retention, and long-term relationship building.5. Compliance & Export Documentation:Oversee export documentation, customs requirements, and compliance with international standards.Ensure accuracy in shipping documents, certifications, and regulatory paperwork.6. Process Improvement & Efficiency:Identify gaps in operational workflows and implement improvements.Lead initiatives to automate processes and enhance efficiency.Reduce operational delays, errors, and costs through strategic planning.Key Requirements:10+ years of experience in Sales Operations, preferably in jewellery or export-driven industries.Strong understanding of global market operations, export documentation, and supply chain processes.Excellent leadership, team management, and stakeholder coordination skills.Analytical mindset with proficiency in Excel, MIS, and ERP systems.Strong communication, problem-solving, and decision-making abilities.

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