Presales Specialist

Presales Consultant / Presales Manager – IMS ServicesLocationMumbaiExperience6–10 years in IMS / IT Infrastructure Presales within a System Integrator (SI) environmentRole OverviewThe Presales – IMS Services professional at Orient Technologies will support sales and government/enterprise bid teams by designing, positioning, and proposing Infrastructure Managed Services (IMS) solutions. The role requires strong technical solutioning, RFP management, costing, and customer-facing capabilities aligned with Orient’s infrastructure, data center, network, EUC, and ITSM service offerings.Key ResponsibilitiesPresales & Solution DesignWork closely with Sales, Government Sales, and Enterprise teams to understand customer requirementsDesign end-to-end IMS solutions including:Data Center Operations & Facility ManagementNetwork Operations (LAN / WAN / Wi-Fi / Security Devices)Server & Storage ManagementEnd User Computing (EUC) & Field SupportService Desk, NOC & ITSM OperationsBackup, DR & Business Continuity (on-prem / hybrid, non-cloud focused)Define scope of work, service architecture, SLAs, KPIs, transition and steady-state modelsRFP / RFQ / Tender SupportLead and support RFP / RFQ / Government & PSU tendersPrepare:Technical proposals & solution documentsCompliance matrices and response mappingArchitecture diagrams, service workflowsBOQ/BOM, effort estimation, and commercials inputCoordinate with OEMs (Cisco, HPE, Dell, Lenovo, etc.) and internal teams for inputsCommercial & Costing SupportPrepare resource models, effort estimation, and IMS pricingSupport margin optimization and cost rationalizationEnsure proposals are aligned with Orient’s delivery capability and financial goalsCustomer InteractionParticipate in customer meetings, technical discussions, and solution presentationsConduct solution walkthroughs, clarifications, and bid defense sessionsAct as a technical SME during negotiations and finalization stagesInternal Collaboration & HandoverCollaborate with Delivery, Operations, PMO, Finance, and OEM teamsSupport transition planning and seamless handover from presales to deliveryContribute to creation and enhancement of IMS service catalogues and standard offeringsSkills & CompetenciesTechnical ExpertiseStrong understanding of IT Infrastructure & IMS servicesHands-on knowledge of:Servers (Windows / Linux)Networking (Routing, Switching, Firewalls)Storage, Backup & DR solutionsEUC & Service Desk operationsITIL-based ITSM processes (Incident, Change, Problem, Asset Management)Exposure to OEM solutions: Cisco, HPE, Dell, Lenovo, NetApp, etc.Presales & Business SkillsProven experience in SI Presales & Bid ManagementStrong documentation, presentation, and solutioning skillsAbility to translate technical requirements into commercially viable solutionsSoft SkillsExcellent communication and stakeholder managementAnalytical thinking and problem-solvingAbility to work under tight bid timelines and pressurePreferred QualificationsITIL Foundation / Intermediate certificationOEM certifications (Cisco, HPE, Dell, etc.)Exposure to managed services transitions and steady-state operations

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