Sales Executive-Watches (Baume et Mercier)

Key ResponsibilitiesSales & Customer Engagement- Greet and assist customers visiting the Baume & Mercier counter. - Understand customer needs and recommend Baume & Mercier products that fit preferences. - Close sales effectively while ensuring a positive customer experience. - Achieve individual and counter sales targets and KPIs. - Build and maintain long-term relationships with customers (especially luxury watch buyers).Product & Brand Knowledge- Maintain thorough knowledge of Baume & Mercier watch collections, features, materials, and pricing. - Explain product value, craftsmanship, and warranty/service offerings clearly to customers.Counter Operations- Keep the counter well-organized, merchandised, and stocked. - Ensure accurate pricing, tagging, and inventory checks. - Process sales transactions, returns, exchanges, and payment handling accurately. - Assist with stock replenishment and communicate low inventory to store/brand management.Customer Service & After-Sales- Answer customer queries promptly and professionally. - Support after-sales processes (e.g., warranty registration, servicing information). - Follow up with customers for service reminders or new launches.Teamwork & Coordination- Work closely with Shoppers Stop store staff and brand supervisors. - Participate in counter meetings, brand promotions, and store campaigns. - Support visual merchandising standards and seasonal branding initiatives.Skills & Qualifications- Education: Preferably Graduate (Retail/Business/Communication or related field) - Experience: Prior retail experience, ideally in luxury watches/jewellery/apparel - Skills: - Strong sales skills with a customer-first approach - Excellent communication and interpersonal abilities - Confidence in engaging with diverse customers (incl. premium clientele) - Basic POS and billing software proficiency - Passion for luxury products and trendsPerformance Expectations- Meet monthly sales targets set by brand/retail store. - Develop a strong pipeline of repeat and loyal customers. - Maintain high customer satisfaction and conversion rates.Work Environment- Retail department store setting (Shoppers Stop) - Regular shifts including weekends/holidays - Performance incentives applicable

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