Key Account Manager

Job Purpose The Key Accounts Manager (KAM) is responsible for managing and growing strategic client relationships, ensuring revenue growth, service excellence, and long-term partnerships within the transport and logistics domain.Key ResponsibilitiesKey Account Management Manage and nurture relationships with key corporate clients and large accounts. Act as a single point of contact for all customer-related commercial and operational matters. Ensure contract adherence, pricing discipline, and service-level compliance. Business Development & Revenue Growth Identify opportunities for wallet share enhancement within existing accounts. Drive volume growth through cross-selling and up-selling of transport and logistics services. Support RFQs, tenders, rate negotiations, and contract renewals. Client Coordination & Service Delivery Coordinate with operations, billing, and customer service teams to ensure seamless service delivery. Monitor KPIs such as OTIF (On-Time In-Full), transit time, claims, and customer satisfaction. Resolve escalations and ensure timely closure of customer issues. Commercial & Contract Management Prepare and manage SLAs, SOPs, rate cards, and service agreements. Track receivables, credit limits, and ensure timely payment collections. Work closely with finance teams for billing accuracy and dispute resolution. Market & Customer Insights Analyze customer data, freight patterns, and lane profitability. Provide inputs for pricing strategies and service improvements. Keep track of competitor activity and market trends in surface transport. Reporting & Documentation Prepare MIS reports on account performance, revenue, and growth metrics. Maintain customer documentation, contracts, and compliance records. Present periodic business reviews (MBRs/QBRs) with clients. Key Skills & Competencies Strong understanding of surface transport, trucking, and logistics operations. Excellent negotiation, communication, and relationship management skills. Ability to work cross-functionally with operations and finance teams. Strong analytical and MIS reporting skills. Customer-centric mindset with problem-solving ability.

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