Account Manager

Job Title: Account Manager | Zoo Media, Mumbai.Overview:As an Account Manager, you will play a pivotal role in managing and nurturing client relationships, overseeing the successful execution of marketing campaigns, and ensuring strategic alignment with brand objectives. This position demands a balance of strategic thinking, team coordination, and hands-on management to deliver high-quality outcomes across digital and media platforms.Key Responsibilities:Client Relationship Management- Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships. - Develop a deep understanding of each client’s brand identity, objectives, and key performance indicators (KPIs). - Ensure all deliverables align with client expectations, maintaining high standards of service and communication.Campaign Strategy and Execution- Lead the end-to-end management of marketing campaigns - from briefing to execution and performance evaluation. - Translate client briefs into actionable plans, guiding internal teams to deliver creative and effective solutions. - Oversee quality assurance of all content and ensure consistency across digital channels.Team Leadership and Collaboration- Supervise and mentor Account Executives and Interns to ensure smooth day-to-day operations. - Collaborate with creative, media, SEO, and web teams to ensure campaigns are cohesive and strategically aligned. - Facilitate brainstorming sessions to drive innovative campaign ideas and effective brand communication strategies.Performance Monitoring and Reporting- Review and maintain Job Status Reports (JSRs) to track project timelines, deliverables, and client approvals. - Analyze campaign performance data and compile reports to provide actionable insights and recommendations. - Support the leadership team in preparing strategic presentations and quarterly business reviews (QBRs).Operational Excellence- Conduct regular hygiene checks to ensure brand pages and campaign assets are optimized and error-free. - Manage Online Reputation Management (ORM) efforts in coordination with the digital and media teams. - Identify process improvement opportunities to enhance efficiency and client satisfaction.Qualifications and Skills:- Bachelor’s degree in Marketing, Communications, Business, or a related field (Master’s preferred). - 2–5 years of experience in client servicing, account management, or digital marketing. - Strong understanding of social media platforms, content strategy, and digital campaign management. - Excellent communication, problem-solving, and organizational skills. - Ability to manage multiple accounts and projects simultaneously under tight deadlines. - Leadership mindset with a collaborative and proactive approach.

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