Technical Account Manager

Grow FearlesslyWho are we?IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech, we’re solving trust challenges, making compliance easy,fraud detection smarter, and onboarding seamless.Our clients include HDFC Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others. With more than 13+ years of experience and 2 million verifications per day, we are pioneers in this industry.IDfy’s three platforms- OnboardIQ, OneRisk, and Privy - come together to form one seamless solution enabling trust.Onboard IQ: An onboarding platform that accelerates growth with frictionless omni-channel onboarding, while mitigating fraud and improving quality of account.OneRisk: A fraud and risk management platform to mitigate financial, legal, and reputational risks and avoid losses with proactive fraud prevention. It covers individual risk, entity risk, and asset risk.Privy:A privacy and data governance platform to ensure DPDPA compliance through trust and privacy governance suite and avoid monetary and reputational loss.From opening a bank account to landing a job, from securing a loan to making a payment—IDfy is there, ensuring thattrustis built,fraud is eliminated, and businesses can operate with confidence.At IDfy, our CSMs don’t just manage accounts — they power the engine that keeps our BFSI clients runningsmoothly on our SaaS platforms. In this role, you’ll be the go-to technical liaison, solving complex clientchallenges, guiding integrations, and making sure our solutions deliver value every single day.We are the PERFECT match if you have..- Bring 3-5 years of experience in technical client success, solution engineering, or tech-heavy account management - Have strong knowledge of web technologies (APIs, applications, network & security protocols) - Can translate tech jargon into business impact, keeping clients confident and informed - Have hands-on skills in SQL, logs monitoring tools (Kibana, Stackdriver, CloudWatch), and dashboards/alerts (Metabase, Grafana, Prometheus) - Understand BFSI priorities — uptime, security, compliance — and can align client needs with product capabilities - Can engage directly with clienttech teams during integrations, pre and post go-live - Thrive in a problem-solving environment where every client escalation is a chance to showcase ownership - Bonus points if you’ve tinkered with scripting languages (Elixir/Python) or have exposure to cloud platforms (AWS,Azure, GCP)Here’s what your day would look like...- Act as the primary technical bridge between IDfy and BFSI clients, ensuring smooth onboarding and post-go-live journeys - Troubleshoot issues raised via FreshDesk, tickets, or email — working across IDfy’s Product & Tech hierarchies to resolve them quickly - Partner with clientIT and integration teams to drive seamlessAPI and platform integration - Track and report on bugs, escalations, and release rollouts to keep stakeholders aligned - Create dashboards, alerts, and monitor system health to stay ahead of client-impacting issues - Provide feedback and insights to Product & Engineering, influencing product improvements and enhancements - Ensure every clientinteraction builds trust,reliability, and long-term success

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