We're Hiring: Team Leader Voice ProcessLocation: Malad, Mumbai!Salary upto : 5.5lpa Annually.What You'll Do:- Lead a team of customer service agents handling inbound/Outbound(sales) - Monitor performance, coach team members, and drive results. - Handle escalations and ensure high customer satisfaction. - Collaborate with internal teams to improve service quality. - Prepare performance reports and ensure SLA compliance.What We're Looking For:- Any Graduate - 2+ Years of exp in Bpo/Sales - Minimum 1 year of experience as a Team Lead in a Customer Service/Sales Process - Excellent communication and leadership skills. - Proficiency in MS Office and CRM tools.Interested?Contact- 8114915564-Lipikalipika.palo@