Key Account Manager

Role: Dy. Manager - Key AccountLocation: MumbaiDepartment: RevenueEmployment Type: Full-TimeWhat you’ll do:- Own day-to-day account management for major modern trade & SAMT outlets (e.g., Reliance, D-Mart, Star Bazaar) and act as the primary operational contact for store/DC teams - Deliver month-on-month Net Sales Value (NSV), volume, and margin targets in coordination with the KAM - Execute Joint Business Plan (JBP) elements locally: promotional calendars, launch support, pricing compliance, and logistics follow-up - Ensure on-shelf availability (OSA) by monitoring stock levels, raising replenishment alerts, and coordinating with distributors/DCs - Implement merchandising and activation plans including secondary displays, POS setup, in-store sampling, and short-term promotions - Verify retail pricing and MRP compliance and resolve discrepancies with store teams - Supervise and coach field staff (merchandisers/sales officers) including daily routing, KPIs, and regular audits - Perform store audits and planogram checks; manage returns, expiry control, and invoice reconciliation - Prepare timely reports: weekly sell-through, OSA, inventory days, promotional performance, and NSV vs target - Capture shopper and competitor insights from field visits and recommend tactical adjustments to marketing and trade teamsWho you are:- Bachelor’s degree in Business, Sales, or Marketing; MBA preferred - Strong experience in key account management, preferably in FMCG, general trade, or retail sector - Excellent stakeholder and relationship management skills with retail buying teams and DC managers - Strong commercial acumen and negotiation skills - Analytical skills with proficiency in Excel (Pivot Tables, VLOOKUP/XLOOKUP) and comfort with sales dashboards and reporting - Ability to create concise business presentations and influence leadership - Leadership and team coaching experience if managing field staff - High level of ownership, results orientation, and problem-solving ability - Fluent in English and local language(s) where applicable

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