We're Hiring: Team Leader Voice Process Location: Malad, Mumbai! Salary upto : 5.5lpa Annually. What You'll Do: Lead a team of customer service agents handling inbound/Outbound(sales) Monitor performance, coach team members, and drive results. Handle escalations and ensure high customer satisfaction. Collaborate with internal teams to improve service quality. Prepare performance reports and ensure SLA compliance. What We're Looking For: Any Graduate 2+ Years of exp in Bpo/Sales Minimum 1 year of experience as a Team Lead in a Customer Service/Sales Process Excellent communication and leadership skills. Proficiency in MS Office and CRM tools. Interested? Contact- -Lipika