Post Sales Manager

Isprava Group is a leader in India’s luxury holiday home market, catering to a discerning clientele through two primary verticals: Isprava - Luxury Home Development – Design, construction, furnishing, and management of sophisticated holiday homes that seamlessly blend heritage, modernity, and sustainability. Our distinguished client base includes renowned business leaders, legendary sports personalities, and celebrated artists from across the globe—such as Kris Gopalakrishnan (Co-Founder, Infosys), Sunil Gavaskar (Legendary Cricketer), and Farah Khan (Bollywood Filmmaker and Writer), among others. Isprava is backed by marquee investors, including some of the world’s largest family offices such as Godrej and Piramal, alongside other reputed global professionals. Headquartered in Mumbai, our projects span premium destinations such as Goa, Kasauli, Alibaug, and more exotic locations in India. With significant growth planned over the coming years, Isprava offers an exciting opportunity for entrepreneurial professionals who thrive in a flat, agile, and fast-paced work environment. For more information visit Designation: Post Sales Manager BU: The Chapter Dept.: Sales/ CRM Location: Wadala, Mumbai (Near to Dadar East & Wadala Station) Key Responsibilities: Resolve queries and concerns raised by clients in a timely fashion Resolves product or service problems by clarifying the customer's complaint Help to improve customer communication Collaborate with managers to resolve issues toward the goal of building customer satisfaction and long-term customer retention Entering customer information into a computer database Ensure that relationship with clients is maintained throughout the product lifecycle Ensuring owners are always well looked after Understanding all aspects of existing and upcoming projects Ideating with the Sales, Marketing, and Customer Relations Team to come up with new innovative pre- and post-sales experiences and to improve the process flow Co-ordinate with various departments (Legal, operations, finance, and accounts) to ensure all client queries are addressed. To ensure that all post-sales SOPs are followed and adherence throughout all teams is maintained Key Requirement: (Education, Technical Skills and Personal trails) Education: Any Graduate Technical Skills & Personal Traits: Excellent communication skills Well-presented, polite and tactful Can handle complaints in a calm manner Excellent people skills Good organizational skills Microsoft Office Reporting to: Head Sales & CRM

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