Telesales Executive

Position: Online Tele Sales Associate Qualifications: Bachelor's or Master’s degree in Marketing, Business Administration, or a related field. Industry: Gems & Jewelry (preferable) /Retail /Services Key Responsibilities: • Manage incoming leads from online platforms, social media, and company website, ensuring timely follow-ups and conversions. • Handle customer inquiries through chat, email, calls, and WhatsApp with a consultative sales approach. • Build strong customer relationships to drive repeat business and referrals. Maintain and update lead/customer data in Zoho, CRM, SAP and ensuring accuracy and proper tracking. • Understand customer requirements and provide personalized jewelry recommendations. • Share product details, pricing, and offers with potential clients, ensuring complete clarity. • Work closely with the marketing team to provide insights on customer preferences and lead quality. • Achieve and exceed monthly/quarterly sales conversion targets. • Assist with after-sales support, including order tracking, payment coordination, and addressing customer concerns. • Stay updated with jewelry trends, collections, and industry insights to pitch effectively. Key Skills & Competencies: • Proven sales conversion skills with at least 2+ years in online sales/customer acquisition (jewelry industry preferred). • Proficiency in Zoho, CRM (ORM), SAP or similar tools. • Excellent communication skills (English & Hindi; regional language is a plus). • Strong negotiation, persuasion, and problem-solving abilities. • Ability to multitask and manage multiple leads/customers simultaneously. • Customer-first attitude with a focus on building trust and long-term relations. Qualifications • Bachelor’s degree in Business, Marketing, or related field preferred. • Minimum 2 years’ experience in online sales (jewelry, luxury, or e-commerce industry preferred).

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