Online Sales Executive

Location: Mumbai Department: Online Sales Reports To: Sales Manager Job Summary: We are seeking a motivated and customer-oriented Online Sales Desk Representative to join our dynamic team at Ultrafresh Modular Solutions, a leading brand in the modular kitchen industry. The successful candidate will be responsible for managing online sales inquiries, providing exceptional customer service, and driving sales growth through effective communication and sales techniques. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via call, email, chat, and social media platforms. Provide detailed information about the company and our modular products offering, including features, benefits, and pricing. Assist customers in selecting the right products based on their needs and preferences. Sales and Order Management: Convert inquiries into sales by understanding customer requirements and offering suitable solutions. Process orders accurately and efficiently in the sales system. Follow up with customers on payments, order status, delivery timelines, and any post-sale support. Product Knowledge: Maintain up-to-date knowledge of the company's product offerings, including new launches and promotions. Stay informed about industry trends and competitor products. Customer Relationship Management: Build and maintain strong relationships with customers to encourage repeat business. Handle customer complaints and issues with professionalism and escalate when necessary. Sales Reporting: Track and report on sales metrics and customer feedback. Provide insights and suggestions for improving sales processes and customer satisfaction. Collaboration: Work closely with the marketing team & design team to ensure consistent messaging and promotions. Coordinate with the logistics team to ensure timely and accurate deliveries. Qualifications: Bachelor’s degree in Business, Marketing, or a related field. Proven knowledge in an online sales or customer service role, preferably within the home improvement or modular kitchen industry. Excellent communication skills, both written and verbal. Strong sales acumen with the ability to close deals and meet targets. Proficiency in using CRM software and other sales tools. Customer-focused mindset with a passion for providing exceptional service. Ability to work independently and as part of a team. Compensation: CTC up to 4 Lacs per annum. Preferred Skills: Proficiency in vernacular languages other than English & Hindi. Knowledge of modular kitchen products and design. Experience with virtual communication platforms like Zoom, Google Meet, etc. Familiarity with social media marketing. What We Offer: Competitive salary and lucrative performance-based incentives. Comprehensive training and development programs. Opportunity to work with a leading brand in the modular kitchen industry. Collaborative and supportive work environment. Fast-tracked growth opportunity for leadership roles.

Created: 2025-08-05