Head of Retail Operations

Head of Retail OperationsAbout the RoleWe are hiring on behalf of our client for a senior leadership role in retail operations. The Head of Retail Operations will be responsible for driving business growth, ensuring operational excellence, and delivering exceptional customer experiences across a multi-city retail network. This is a strategic role requiring strong leadership, analytical thinking, and the ability to integrate physical and digital retail journeys.Key ResponsibilitiesStrategic & Operational LeadershipLead end-to-end retail operations across multiple locations.Drive sales growth, profitability, and efficiency while maintaining high brand standards.Develop and implement localized retail strategies aligned with market and consumer insights.Customer Experience & Brand ExcellenceElevate in-store experiences to reflect the client’s premium positioning.Utilize data and analytics (footfall, customer behavior, buying trends) to optimize layouts, merchandising, and staffing.Profitability & Process ExcellenceManage inventory, operational costs, and store KPIs to achieve revenue and margin goals.Standardize processes and strengthen controls for operational efficiency.Team Development & LeadershipBuild, mentor, and manage high-performing retail teams across regions.Foster a culture of accountability, innovation, and customer-centricity.Omni-Channel & Digital IntegrationCollaborate on digital retail strategies to create seamless offline and online customer experiences.Leverage CRM and analytics tools for personalization, loyalty programs, and operational insights.Qualifications & Experience12–18 years of experience in retail operations leadership, preferably in luxury Indian fashion designer brand.Proven track record of managing multi-city retail networks and achieving business growth.Strong expertise in data-driven decision-making and retail analytics.Prior experience in team leadership, operational excellence, and customer experience management.MBA or equivalent qualification from a reputed institution preferred.Core CompetenciesStrong leadership and strategic thinking with execution focus.Excellent communication and stakeholder management skills.Customer-first mindset with an eye for detail in retail experiences.Agile, adaptable, and capable of working in a dynamic, fast-paced environment.

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