Job Title:
Store Manager
Company: KAZO Brands
Location: Mumbai, Maharashtra
Created: 2026-01-11
Job Type: Full Time
Job Description:
Position: Store ManagerLocation: PMC Kurla, MumbaiDepartment: Retail OperationsReports To: Cluster ManagerRole SummaryResponsible for overall store performance and profitabilityEnsure exceptional customer experience and brand representationLead the store team to achieve sales, operations, and service excellenceKey ResponsibilitiesAchieve monthly and annual sales targetsMonitor KPIs: ATV, UPT, Conversion %, Bill ValueDrive upselling, cross-selling, and customer engagementEnsure high-quality customer service at all timesHandle escalated customer concerns and resolve issuesBuild customer loyalty and repeat businessConduct performance reviews and team meetingsMaintain a productive and motivated team environmentOversee daily store operations and SOP adherenceManage cash handling, billing, and daily reconciliationMaintain compliance with audit and security guidelinesMaintain attractive and organised product displaysPrepare daily/weekly/monthly business reportsQualification & ExperienceGraduate4–7 years of retail experience, including 2+ years in a Store Manager roleExperience in premium/luxury retail preferredWillingness to work in mall/store shift timings, weekends & holidays