Store Manager

Job Title: Store Manager - MACReports To: District Manager-ELCA & Area Operation Manager-SSLDepartment/Group: OperationsWork Experience: 3-5 yearsReportees: YesJob DescriptionRole and ResponsibilitiesDrive retail sales performance- Drive transactions and sales of the entire team to achieve the store sales targets. - Lead by example by achieving personal sales goals (when applicable). - Monitor the individual performance of each retail Artist and coach them for better performance. - Train the team on customer service, sales techniques, and artistry to improve performance. - Monitor commercial KPIs: in-store traffic, conversion rate, # of transactions per hour, UPT, AST, and productivity. - Understand the business trends and competitive dynamics to propose action plans to generate incremental sales. - Create daily/weekly action plans to animate the store, motivate the team and incentivize customers to visit the store. - Leverage MAC social media and Omnichannel initiatives and leverage them to drive the business.Deliver 5-star customer experience- Maintain and set an example of outstanding customer service, both internal and external. Cultivate a superior service culture focusing on the customer as our #1 priority. - Ensure excellent customer experience is being given at all times. - Prioritize and optimize presence on the sales floor to observe and seek customer feedback directly. - Inspire, motivate, and coach individual Artists on all elements of 5-star customer service and artistry skills. - Hold each retail Artist accountable for the quality of their service while maintaining zero tolerance of customer complaints.Develop and manage the talents and capabilities of the team- Provide clear goals and expectations. - Conduct required performance reviews and regular team meetings. - Devise a clear succession plan for each person on the team by leveraging their strengths. - Foster teamwork and team spirit. - Develop the team and conduct required training in collaboration with AT&D to provide all team members with adequate training opportunities, elevate expertise, and performance and achieve certifications in a timely manner. - Complete new hire orientations and ensure proper induction to the brand.Deliver retail operations excellence- Develop and maintain excellent collaborative relationships with the retail partner management team (where applicable). Leverage this relationship to drive opportunities for the Brand (space, staff, events, stock). - Maintain excellent visual merchandizing and hygiene standards at all times. Optimize VM with local adaptations when required. - Optimize staff schedule to support peak hours in traffic to maximize staff productivity to drive the conversion rate. - Maintain and monitor inventory levels; execute cycle count and physical inventory as required, report out of stocks, minimize stock holding of slow movers, process testers, returns and destructions with accuracy. - Manage loss prevention procedures and security policies. - Complete all account and HR documentation accurately and on time. - Adhere to all company and/or Retailer’s policies and procedures.Qualifications and Education Requirements- High School Graduate or equivalentPreferred Competencies & Skills- Technical skills: Retail selling skills, Effective communication, makeup skills, and Knowledge of computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint, etc.- Analytical/Interpretive Skills: Ability to analyze and interpret figures and comment in writing on weekly/monthly reports & Ability to assess customer and staff needs and make recommendations- Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market, Ability to work with flexible schedules, including evenings and weekends in a fast-paced environmentPreferred IndustryBeauty/ Retail /Apparels/Salon/Aviation/Hospitality

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