Retail Trainer - Jewellery Brand

Overview: The role includes travelling to branches to train new joiners, assess existing staff, and support the organisation’s Learning & Development strategy.Key Responsibilities: • Conduct training on diamonds, gemstones, metals, hallmarking, and product features. • Travel to store locations for new joiner onboarding and in-person training. • Train staff on invoicing processes, billing software, documentation, and store SOPs. • Assess existing staff through observation, tests, and performance evaluations. • Deliver sales, luxury customer experience, and clientelling training. • Develop L&D materials: manuals, SOPs, e-learning, and presentations. • Identify skill gaps and design improvement plans. • Ensure compliance with certifications, process standards, and brand guidelines. • Collaborate with HR and Retail teams to manage training schedules

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