Store Manager

Store Operations & Audit / Compliance: Ensure adherence to Store Operations in line with pre-defined SOPs Maintain the store’s look and feel as per guidelines/standards Monitor efficient cash handling and prevent shoplifting to ensure safety and security Execute visual merchandising according to plan and guidelines Manage inventory and stock to prevent stock-outs or excess inventory Prepare and submit KPI reports as per guidelines and on time Strategic Rollouts: Accountable for clearing the store for formal launch as per pre-defined procedures across various dimensions (e.g., manpower, furniture & fittings, IT, device inventory) Manage closure of the current store during refit and conversion Profitability: Achieve targets on conversion from walk-in customers through new acquisitions and upselling Ensure required MIS and tracking at CRO levels Manage store expenses in line with the plan Provide suggestions and feedback to improve store productivity People Development / Team Management: Ensure daily rostering and briefing of outsourced store staff Escalate attrition issues (planned and unplanned) for timely resolution Motivate and support the development of outsourced store staff Customer Experience: Ensure adherence to Customer Experience (CE) guidelines Manage staff allocation based on demand at any given time Personally handle demanding customers when required Provide suggestions for continuous improvement in customer experience Decision Level: Prime: Final decision-making authority, accountable to management Ensure successful running of stores Ensure compliance adherence Ensure store profitability Shared: Decisions reached jointly with peers on a collective basis Inventory management and customer experience People development Contributory: Major contributor to decisions or policy judgments reached by others Retail effectiveness (noticeability at retail) Key Competencies: High energy Strong process orientation Project management skills Appreciation of the need for customer experience delivery Building and nurturing partnerships Influencing skills Educational Level: Must have: Graduation or MBA. Working Experience: Must have: 2-6 years of work experience, with at least 2 years in a retail business operations role.

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