SVP - Guest Experience (Real Estate)

Our client, one of the global conglomerates in the world with diversified portfolio, is seeking an accomplished Head- Guest Experience & Service Excellence.They will be the strategic architect and operational leader responsible for institutionalizing firms new service framework across all commercial assets.MUST Requirements:- Diversity candidates (to support organizational diversity goals). - 15–25 years of experience in luxury hospitality, guest experience, premium service operations, or brand-driven service environments (hotels, premium retail, luxury airlines, membership clubs, lifestyle brands). - Proven experience designing and leading large-scale service transformation across multi-location environments. - Deep understanding of: high-touch guest interactions, luxury service psychology, hospitality-grade service protocols, experience design and service choreography.Roles & Responsibilities:- Experience Strategy & Framework Ownership - Transformation of Office Assets into Experience-First Environments - Guest Operations Leadership - Service Quality, Governance & Standardization - Cross-Functional Collaboration & Leadership Influence - Team Building & Capability DevelopmentReports to: Managing DirectorLocation: MumbaiPlease note: Due to the confidentiality of the role, we will NOT be able to respond to individual messages or emails and will only be contacting shortlisted candidates.

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