Senior Project Manager (Marketing Services - US Market)

Pepper is building a new category of content and SEO growth platform—where strategy, content, technology, automation, and AI come together to drive measurable business outcomes.Over the last five years, Pepper has built:A network of 150,000+ content creators, working with the top 5% talentA customer base of 2,500+ global brands, including large enterprises and fast-scaling B2B companiesA SaaS-enabled content marketing platform that powers content creation, workflow orchestration, and distribution at scaleNow, we’re extending this foundation to build a modern enterprise SEO growth engine—one that goes far beyond keywords and blog production. This role sits at the heart of that evolutionWe are looking for Senior Project Managers from Marketing Services background for helping scale our enterprise contract engagements.Working time zone - 5 PM - 2 AM ISTAt Pepper Content, you will: Cultivating solid relationships with clients through the provision of exceptional after-sales service.Creating a positive onboarding experience for new clients.Responsible for driving revenue of existing accounts with delivery and quality managementRegularly interacting with clients through telephone calls, email communications, or face-to-face meetings.Maintaining an accurate record of all existing and potential clients.Inspire repeat business from clients.Responding to client inquiries in a timely and professional manner.Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offeringsEnsure timely receivables and cash flow from clientsEnsuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.Prepare and present timely team and client updates at all stages of the engagementShould apply if you have: At least 6+ years of experience in enterprise project management and customer success roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus)Working with large enterprise is an important must-have for this roleAnalytical skills, handy with excel and numbers a must for this roleHave a strong problem-solving mindset and work actively towards unblocking barriers that hinder the experience of the customerHave excellent verbal, written communication, and presentation skills.Have strong stakeholder management skillsHave a willingness to be flexible: Works beyond what is described in the job description.Understand the market and competitor activities.Be able to seek out the appropriate contact in a targeted organizationAbility to respectfully handle complaints/ escalationsBenefits at Pepper: Paid leaves for new parentsPaid menstrual LeaveFlexible work timingsMedical Insurance coverage for all employees and dependents including Parents or in-lawsCOVID 19 insurance coverage for all employees and dependents including Parents or in-laws.

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