Guest Relations Executive

Job Title: Guest Relationship ExecutiveLocation: Nariman Point, MumbaiIndustry: Real EstateExperience: 1+ yearRole Overview:We are seeking a polished, customer-oriented Guest Relationship Executive. The ideal candidate will welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that reflects the brand’s valuesKey Responsibilities:- Warmly greet and receive prospective clients, making them feel valued and comfortable. - Host clients during site/property visits, ensuring the experience reflects a luxury standard of service. - Provide clients with basic project information and direct their queries to the appropriate sales team. - Coordinate with sales, administration, and hospitality teams to prepare for client visits (refreshments, site readiness, meeting arrangements). - Maintain an elegant reception/hosting area, and ensure all customer-facing spaces meet luxury standards. - Ensure accurate client records are maintained and appointments are well managed. - Handle client requests with professionalism, discretion, and a service-first mindset. - Assist in organising and supporting customer engagement events, property showcases, and high-profile client visits. - Collect initial feedback from clients and share insights with relevant teams.Qualifications & Experience:- 1+ year of experience in a customer-facing role. - Strong communication and interpersonal skills with a polished appearance and demeanour. - Excellent hosting, presentation, and customer service skills. - Ability to multitask, stay organised, and work well under pressure. - Fluency in English. - A warm, approachable personality with a service-driven attitude.

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