Manager Digital Transformation

About Concentrix:Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit to learn more.Job Location : Mumbai - MaladMode of work - Work from Office (all 5days)Expertise in Contact center improvements like NPS, CSAT, AHT,etc. with deploying Tech solutions like - AgenticAI, AgentAssist, IVR, GenAI, etc.Role:Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.Key Roles & Responsibilities:- Co-innovate with our clients to outline transformation roadmaps - Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping - Support delivery, account management, sales teams in problem solving and driving business growth - Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities - Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements - Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact - Create a culture of problem solving by imparting trainings - Identify new technologies which can help us improve CNX &/ our client’s business processes - Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCsDesired Skills/ Preferred Qualifications:- Comprehensive understanding of Business Process Service & CX business & associated channels - Solution Building – Business Transformation Roadmaps - Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma - Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) - Proven experience in conducting Process Discoveries & write Process Design Documents - Lean Six Sigma BB / MBB Certification would be preferable - Strong Stakeholder / client management experience

Apply Now