Head of Production

Job TitleHead – Production (Pan-India)Location: Mumbai, with travel across IndiaReports to: Executive Director & CEORole PurposeThe Head – Production & Product Quality is the custodian of Mad Over Donuts’ product experience across India. This role leads all aspects of donut and related product production – planning, capacity, quality, and food safety – to ensure every donut served in any city delivers the same “bite into happiness” experience, at the right cost and at scale in a fast-paced QSR environment.Key Responsibilities1. Product Quality & Brand Standards- Own end-to-end product quality across all central and city kitchens, ensuring consistent recipes, taste, texture, appearance, and freshness for every SKU. - Translate brand standards into robust SOPs and visual specifications for dough, fillings, toppings, finishing, holding, and dispatch. - Partner with R&D/Innovation to industrialise new products while protecting brand quality and operational feasibility.2. Pan-India Production & Supply- Lead production planning and scheduling across all units to meet demand by channel (dine-in, takeaway, delivery, gifting, B2B), ensuring high fill rates and minimal stock-outs. - Oversee raw material planning, supplier approvals, and inventory control in collaboration with supply chain and procurement, with a strong focus on quality, yield, and cost. - Support new city expansion and capacity ramp-ups with scalable production systems and layouts.3. Food Safety, Compliance & Audits- Ensure full compliance with FSSAI, HACCP, GMP, and GHP standards across all production units, including documentation and audit readiness. - Design and run a structured audit program (scheduled and surprise checks) covering hygiene, process adherence, equipment, and product quality. - Lead root-cause analysis and corrective/preventive actions for any deviations, incidents, or serious customer complaints.4. Efficiency, Cost & Continuous Improvement- Improve production efficiency by optimising workflows, batch sizes, line balancing, equipment utilization, and staffing models. - Monitor and manage key KPIs: output per hour, yield, wastage, rework, labour productivity, and cost per unit. - Drive continuous improvement projects to enhance quality, throughput, and cost without diluting the brand experience.5. Team Leadership & Culture- Lead, coach, and develop production managers, supervisors, and teams across all kitchens, building a discipline- and quality-first culture. - Ensure structured onboarding and ongoing skills training for production teams, including product standards, hygiene, safety, and equipment handling. - Strengthen collaboration with Operations, R&D, Supply Chain, and Marketing to ensure a seamless “kitchen-to-customer” experience.6. Customer & Stakeholder Interface- Work closely with Customer Care, Operations, and Quality to track and resolve product-related complaints; convert insights into process and recipe improvements. - Provide regular updates and recommendations to leadership on production performance, capacity constraints, risks, and investment needs.Education & Experience- Graduate / Diploma in Food Technology, Bakery Science, Culinary Arts, or related field. - 10–12+ years’ experience in food manufacturing, QSR, bakery or confectionery, with strong exposure to central kitchens and multi-site operations. - Demonstrated experience in quality systems (HACCP/GMP/GHP) and managing large production teams across geographies.Skills & Competencies- Strong technical knowledge of bakery production processes, equipment, and ingredient functionalities (doughs, fillings, toppings, chocolate, icings). - Proven expertise in quality management systems, food safety, and regulatory compliance (FSSAI, HACCP, hygiene audits). - High competence in production planning, capacity management, and cost control; comfort with data, KPIs, and dashboards. - Strong leadership and people management skills; ability to build and lead high-performing, multi-location teams. - Collaborative, solutions-focused mindset; able to work closely with R&D, Operations, Marketing, and Supply Chain in a high-growth, agile QSR setup.

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