Senior Application Support Engineer

Role Overview:We are looking for a Senior Application Support Engineer to manage L1/L2 support operations, ensure application stability, and act as a key point of contact for incident management. This role involves close collaboration with engineering and infrastructure teams to resolve issues and maintain high system performance.Key Responsibilities:Manage and resolve L1/L2 support tickets, including issue diagnosis, replication, and log analysis.Monitor application performance, alerts, and incidents to ensure uptime and SLA adherence.Escalate complex issues with detailed documentation and coordinate with engineering teams for resolution.Conduct root cause analysis (RCA) and track long-term fixes.Maintain runbooks, SOPs, and troubleshooting documentation.Support production deployments and validate system performance post-release.Communicate effectively with stakeholders during incidents and provide regular updates.Identify recurring issues and recommend preventive improvements.Mentor junior team members and help define support processes and escalation models.Required Skills & Experience:2–6 years of experience in Application/Production Support.Strong understanding of web applications, APIs, and system integrations.Experience with SQL, log analysis, and monitoring tools.Familiarity with ticketing systems (e.g., Jira, ServiceDesk).Exposure to cloud environments (AWS/Azure) is a plus.Strong problem-solving and stakeholder management skills.Work Environment:Based in Mumbai with a flexible work setup.May require availability beyond standard working hours for critical support.

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